AI & Automation
"Our Support Team is Drowning in Repetitive Questions."
70%
Reduction in Repetitive Tickets
60 days
Implementation Time
The Challenge
An e-commerce brand's support team spent 80% of their day answering the same five questions about order status, returns, and shipping policies.
Our Solution
We built and deployed an AI-powered support agent on their website and WhatsApp. It instantly answers common questions using the company's knowledge base and automatically escalates complex issues to a human agent.
The Outcome
A 70% reduction in repetitive support tickets within 60 days. The human support team was freed up to handle high-value customer problems, dramatically improving customer satisfaction.
Tech Stack & Services
AI & AutomationRAG Knowledge Systems